US EV charger installer Qmerit has announced a new suite of services, initially intended for EVSE makers and commercial charge point operators (CPOs). The new offerings include on-demand repairs, warranty support, coverage of equipment parts, and preventative and predictive maintenance.
The new services are intended to help tackle consumer concerns documented in an August report by J.D. Power about the reliability of charging infrastructure; these concerns remain a hindrance to wider EV adoption.
Qmerit’s Electrification 2030 white paper recommended prioritizing private business and residential charging, and previewed such emerging technologies as the Open Charge Point Interface (OCPI), which will enable remote diagnosis and solution of some charging issues.
Qmerit’s new charger maintenance services will provide a technological platform integrated into existing CRM and/or work order management systems and a national network of certified electricians and technicians.
“This is about more than maintaining equipment—it’s about building and sustaining the confidence of American consumers in EVs and charging,” said Qmerit CEO and founder Tracy K. Price.
Source: Qmerit
