A recent incident in Mumbai has stirred concerns about passenger safety as a citizen captured footage of an Uber driver watching videos on his mobile phone while navigating through busy streets. The passenger, identified as Venkat, shared the video on social media, expressing alarm over the driver’s unsafe behaviour during the ride.
In the video, the Uber driver is seen scrolling through content on his phone, which was placed on his lap while driving.
Venkat took to social media, posting, “I am not feeling safe to travel in @Uber_India these days as the drivers are driving dangerously. This driver is watching videos on his mobile by putting his phone on his lap. @MTPHereToHelp this happened in Mumbai. What will you do to stop this? @Uber_Mumbai.”
The post gained significant attention, prompting quick responses from both Uber India and Mumbai Traffic Police.
The Mumbai Police reached out to Venkat for more details to initiate an investigation and requested the exact location of the incident.
Uber India Support also swiftly replied to the matter. However, concerns about passenger safety and driver behaviour have been raised by other users as well.
One user shared a troubling experience where their wife, with a 6-month-old baby, had to disembark midway due to the misbehaviour of the driver. The user expressed dissatisfaction with Uber’s response, stating that instead of compensating for the trouble and harassment, Uber insisted on payment for the cab fare.
Another user emphasised the seriousness of the situation, stating, “There is risky driving and there is totally foolish driving. Watching videos while driving comes in the utter foolish category. @Uber_India, you must take strict action against him and set an example. This trend is spreading in other states too.”