To backup establish possible winners, Lithia depends upon a pack efficiency scorecard, a three-page abstract that breaks i’m sick elements of the dealership’s industry and divulges tendencies. Measurements come with gross sales potency and repair effectiveness, Lithia COO Chris Holzshu mentioned.
“We’re trying to perform for our customers,” Holzshu mentioned. “And in the customers’ eyes, the manufacturers’ eyes and our shareholders’ eyes, all those things come together on the [scorecard]. You can see it very quickly.”
DeBoer mentioned the efficiency scorecard aligns with producers’ values and desires however is adapted round shoppers with regards to commitment and marketplace proportion, which force profitability.
“That’s about as deep as we ultimately want to get from an executive level, or even a presidential or vice presidential level in the field,” he mentioned. “Our goal is for everyone, all business leaders, to get to become LPG members.”
The spouse team dealerships are Lithia’s “best of the best,” Holzshu mentioned.
“You might visit those stores once a year,” he mentioned. “Let them do their thing and don’t screw it up.”
